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Privacy Policy

1. Introduction

This document sets out the privacy policy of Terracipher Pty Ltd ABN 93 645 531 746 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to us handling your personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

2. Types of personal information we collect

The personal information we collect may include the following:















mailing or street address;

email address;

social media information;

telephone number and other contact details;


date of birth;

credit card or other payment information;

information about your business or personal circumstances;

information in connection with client surveys, questionnaires and promotions;

your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; 

information about third parties; and

any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

3. How we collect personal information

We may collect personal information either directly from you, or from third parties, including where you: 

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

To read more about how we use cookies, visit our Cookies Policy at








contact us through our website;

receive goods or services from us;

use one of our software products;

submit any of our online sign up forms;

are employed by one of our customers who provides us your personal information in relation to the goods and services we provide;

communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;

interact with our website, social applications, services, content and advertising; and

invest in our business or enquire as to a potential purchase in our business.

4. Use of your personal information

We collect and use personal information for the following purposes:











to provide goods, services or information to you;

for record keeping and administrative purposes;

to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

to improve and optimise our service offering and customer experience;

to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

to consider an application of employment from you.

We may disclose your personal information to our professional advisors such as lawyers, accountants and auditors, cloud-providers, contractors and other third parties located inside or outside of Australia as necessary to fulfil the above purposes. We take care to work with such third parties who we believe maintain an acceptable standard ofdata security and we take reasonable steps to ensure that any recipient deals with such personal information in a manner consistent with how we deal with it.

5. De-identified data

The information we collect may have analytical, educational, or commercial value to us. Where we have de-identified the information we have collected, we reserve the right to process and distribute such information.

6. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

7. Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

8. Requesting access or correcting your personal information

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

9. Complaints

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:


Our Privacy Policy was last updated on 21/06/23

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